Terms of Service

Effective date: June 14, 2026  ·  Last updated: June 14, 2026

These Terms of Service ("Terms") govern your access to and use of Anansi's API, SDK packages, Slack application, and web services (collectively, the "Service"). By using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Account and API keys

• You are responsible for all activity that occurs under your API key.
• You must keep your API key confidential. Do not share it in public repositories or client-side code.
• Notify us immediately at anansi.memory@gmail.com if you suspect unauthorised use of your key.

3. Acceptable use

You agree not to use the Service to:

• Store, transmit, or process illegal content, including content that violates privacy laws or intellectual property rights.
• Ingest personal data about individuals without lawful basis (e.g. without consent or a legitimate interest assessment where required by law).
• Circumvent rate limits or quotas (e.g. by using multiple API keys to aggregate request capacity).
• Probe, scan, or test the vulnerability of the Service.
• Resell or sublicense access to the Service without our written permission.
• Use the Service in any way that could harm, disable, or impair it.

4. Plans, billing, and quotas

• Paid plans are billed monthly in advance via Stripe. Overage charges are billed at the end of the billing period.
• Plans and pricing are listed at anansimemory.com/#pricing and may change with 30 days' notice.
• We do not issue refunds for partial months. If you downgrade, the change takes effect at the next billing cycle.
• We may suspend your account if payment fails and is not resolved within 7 days.

5. Data and content

• You retain ownership of all content you ingest into the Service.
• You grant Anansi a limited licence to store, process, and synthesise your content solely to provide the Service.
• You are responsible for ensuring you have the right to ingest content about third parties (e.g. your end-users' conversations).
• You are responsible for complying with applicable data protection laws (GDPR, CCPA, etc.) with respect to personal data you process through the Service. Anansi acts as a data processor on your behalf for API-ingested content.

6. Slack integration

• By installing the Anansi Slack app, you represent that you are an admin of the workspace and authorised to grant the permissions requested.
• You are responsible for informing your workspace members that their public channel messages will be ingested and that a personal memory profile will be built for each author, and for providing a mechanism for them to opt out (Anansi provides /memory forget-me).

7. Service availability

We target 99.5% uptime but do not guarantee it. We may perform maintenance with advance notice where practicable. We are not liable for downtime caused by third-party infrastructure (Railway, Supabase, LLM providers).

8. Intellectual property

The Service, including its software, documentation, and synthesised profile formats (not your content), is owned by Anansi and protected by copyright and other intellectual property laws. These Terms do not grant you any rights to Anansi's IP except the limited right to use the Service as described herein.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SYNTHESISED MEMORY PROFILES ARE DERIVED FROM LLM INFERENCE AND MAY CONTAIN ERRORS — DO NOT RELY ON THEM FOR DECISIONS WHERE ACCURACY IS CRITICAL.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANANSI'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) US $100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.

11. Indemnification

You agree to indemnify and hold harmless Anansi from any claim, loss, or damage (including legal fees) arising from your use of the Service in violation of these Terms or applicable law.

12. Termination

• You may terminate your account at any time through the developer portal.
• We may suspend or terminate your account immediately if you breach these Terms, with written notice where required by law.
• Upon termination, your data is deleted within 30 days (backups within 60 days), except where retention is required by law.

13. Changes to these Terms

We may update these Terms. Material changes will be notified by email at least 14 days before they take effect. Continued use constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any dispute not resolved informally will be submitted to binding arbitration under the AAA Commercial Arbitration Rules, except either party may seek injunctive relief in court.

15. Contact

Questions about these Terms: anansi.memory@gmail.com